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RETURNS

It may take 4-5 business days or upto a week for your funds to appear back in your account, depending on your bank.

We offer a very flexible Return Policy, so you don't need to worry about placing an order and not liking it. Our Return Policy gives you an opportunity to return your product within 60 days following the receipt of your order as long as it meets the return conditions. Please read our Return Policy for further information.

All you need to do is to fill in our online return form, submit it for resizing, print a copy of the form and send it to us along with your product. You can also request a free ring sizer in the meantime to make sure your new ring size will be correct. Please read our Return Policy for further information.

No, please do not send any accessories or complementary items along with your ring when you return it for resizing or repair. We are unable to store any additional items received with the product, thus they will not be returned to you after the resizing or repair process.

No, please do not get your product serviced at a 3rd party as it will void your lifetime warranty.

Sure you can! You can either select an engraving while you place your order or you can return it to us to add an engraving after you receive your item. Please remember that adding an engraving while you place an order is free of charge but the engraving service afterwards is a paid service.

No, we don't service the products of other manufacturers.

Removing an engraving is not a standard service that we offer.

You can exchange your product as long as it meets the return conditions. You can read our Return Policy for more information. Please remember that custom designs are not eligible for exchange or refund.

Yes, you can. Engraving is not an obstacle for resizing.

The fee for the resizing procedure depends on the product options along with the difference between the current size and the requested size. The type of the metal, number of the stones, design of the product are some of the factors that affect pricing. Once you send your ring to us, we will check it and determine what kind of procedure will be followed. Then we will inform you about the fee.